Horrible service delivery and food

My last 3 visits to KFC was really a disaster. I gave it a chance the 1st and 2nd time thinking it happens, however the 3rd time was the last i could take. The first 2 times the chicken was extremely rubbery and very hard. It tasted old. The 3rd time was the same story. As well as firstly the waitress took down my order incorrectly after confirming 4 times at the till. Then the person packing the food was touching my food with her bare hands and not wearing gloves. When preparing my ice cream she had touched the icecream as well. I did not understand why she didn't wear gloves. When i went home our food was rubbery, dry and over done. My husband was given a hot and crispy piece when he had not exchanged his piece. This is unacceptable and a very poor quality of service, delivery and food. So disappointed and dissatisfied.