Horrible Service

Good Day

I placed an order online through Mr. Delivery App ORDER NUMBER DFD***6.

The order arrived before the estimated time which I loved, but when opening the KFC bag our food was all squashed in one bag. The two zinger burgers was so dry and had no zinger sauce on. They forgot to add the tomato sachets. They forgot to add the chili salt packets. They forgot to add our 4 cold slaws. They forgot to add the sprinkles for the pops.

And with all these missing items our bag was still squashed.

I called the store and spoke to the store manger Jonathan, he was so chilled no worries to my complaint and just told me I need to contact Mr. Deliver as they need to lay the complaint to the store.

I called and no answer so the lady of Mr. Delivery called me back. She listened to my complaint and told me she cant do anything without pictures and I already packed everything out of the bag as two burgers was outside their boxes loose in the bag.

She then told me she will give a refund for just the sachets on the delivery app and thereafter I need to place an order again for the missing items. I then told her its fine I don't want no refund ticket on the app as this is unacceptable service.

I had a similar incident with Mc Donald's where they forgot to add chips and cooldrink but I called the store and that was a manager as he sorted the complaint out and he made sure the rest of my order was delivered without any hassles.

But this lady from Mr. Delivery and the store manager of Belville KFC named Jonathan. They shouldn't be working with customers as they have absolute no customer service.

I wont ever make use of Mr. Delivery or order anything from that Bellville KFC again.