Horrible Service at KFC Newtown Junction Mall

I walked into this branch this morning and was not even greeted by your 2 staff members standing at the front, the music was blaring so loud that I had to repeat myself 4 times and then I still got the wrong order. I didn't even get a receipt because the system was an issue? Both the staff members at the front were unapologetic so I had to call for the manager. Went she came to the front the 2 staff members went to the back. What a way to mess up someone's start of the week. Is this type of service a norm at this branch?