Horrible Service at KFC Mandalay

Today at about 19:50 my friend and I pulled in at the drive thru at KFC Mandalay and requested for two street wise two paps,street wise two with chips as well as a large mash. When we get to the collections window the gentleman requests for our slip and he preps the order, seconds later we receive our order and request to change chicken and the guy was quite reluctant so we left without opening the bag.When we get home(7km later) we realise that the streetwise wise chips is missing(like What? the entire street wise chips order!!!) Furious my friend picks up the phone calls them regarding the issue and the lady on the phone was not able to assist us, so we drive a whole 7km again to confront the manager about the situation.There was absolutely no empathy nor remorse from her side as well as the staff regarding the whole matter.Mind you, we are experiencing load shedding, hence we opted for fast food, it is late in the evening and we drove all the way back to KFC only to be told im sorry and that was it.No sense of feeling for us as custi4ners was expressed by the supervisor.I hope this gets to the owner.Their staff needs proper training and they need to take customer service more seriously.We cannot be driving to KFC twice for their incompetence.