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Natalie N

1 reviews | Active since Mar 2012

13 Jan 2016, 09:13

Horrible service and attitude from staff

Yesterday afternoon i went to the drive through at the KFC in Bedford Center. I thought drive through was easier and faster. I asked the lady at the window if i could pay by card because there's always issues with the card machines at the window. She said yes i could pay around the corner, after i placed the order i drove to the collection window to pay. Thully was at the window and told me that there was no card machine, and said i need to go inside to pay for it and collect there, and got irritated when i complained. What is the point of going through drive through when i have to go inside anyway?<br> <br> When i got inside, i went to the counter where another drive through buyer told me that we had to stand in line. The lady in front me was called and when they repeated her order it wasn't even close to what she asked for. When it was my turn they also got my order wrong, and when i said that this is the worse KFC ever she started talking in her language to a ***orker all annoyed and huffy.<br> <br> Your staff at this branch need customer training BADLY. They are rude, ALWAYS get stuff wrong and there's always an issue with the card machine, ice cream etc. Never a manager to be found

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Replies (1)
KFC
KFC's reply14 Jan 2016, 08:22
Official
Hello MNatalieN,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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