Horrible service

I ordered box master at KFC Empire Road on their digital kiosk. The kiosk asked for my cellphone number immediately after finalising the payment so in my mind I thought the order number will be smsed to me,of which I didn’t, the kiosk asked me to provide feedback n I gave them 5stars with a smile ,little did I know I will get the worst ,horrible customer service from MERINA for not providing her with my order number.i was the only customer in the shop who ordered via the Kiosk so I’m telling her what I have ordered n she told me I need to remember my order number as they are not allowed to help me without and order # n went as far as telling me that I am very lucky because if it was someone else I was not going to get helped “how am I lucky when someone is doing her job?” She mentioned something about lying n I got so annoyed and ask her what do I benefit out of telling lies?i have proof of transaction on my banking app that shows my last transaction n you tell me I’m being lucky to be getting helped while I paid for my meal,to top her service she even gave me a torn paper bag.how am I supposed to carry my meal then?when I ask her for a bag she then handed me the bag n I’m now expected to repack my own order.