Horrible Service

<p>Yesterday evening at 20:45pm, my fiancée and I went to buy ice cream at KFC Zambesi Junction. We were only 2 vehicles in the drive through lane. We asked for one Kream Ball with extra sauce and one Popping Candy ice cream with extra popping candy. When we got to the collections window, the lady informed us that there are no extra popping candy on the slip (the first person forgot to put it on), which was not a big deal, so we just asked for extra and if we could pay for it there, the lady confirmed that it was fine. When we received the popping candy ice cream we asked her for the extra popping candy, she ignored us, we had to ask three times before she eventually responded, not facing us, but going on about her business. We asked again for the extra popping candy which we want to pay for and she said there is none, we could see it through the window. She was arrogant, unfriendly and unprofessional. She was too lazy to get the extra popping candy. We then called for the manager, which they had to call three times, because apparently it was not a big deal. Our problem is not with the popping candy, but for the way they both acted with their no care unprofessional attitudes. At no stage was any effort made to apologise or even try to improve the customer service. We are utterly disgusted with this KFC as it is not the first time that we have received horrible service from this specific branch.</p> <p>Name of Lady that served us: Patience</p> <p>Name of Manager: Fikile</p>