Horrible service

I placed an at KFC using the online app ,my order got canceled and I still got charged, they accepted the order knowing very well there aren't drivers on duty to deliver the order, I called both the store and the online customer service no assistance. And the online customer care the Assistant called Zen said he will sent proof of money reversal that was processed immediately to my email but still there's nothing. I even called my bank consultants to enquire on this supposedly made immediate reversal, only for them to prove to me that there is no immediate reversal made in fact it hadn't even been processed. This is such an inconvenience and horrible customer service and I am about to escalate the matter to hello petter because now I have to wait 7/14 days for the reversal of takeout this is poor service. This online KFC App is generated to **** people, which takeout franchise takes 7/14 to reverse money for a canceled order.