Horrible service

Just came from the KFC in the food court at newcastle mall where we got to the front of the line and stood there where after the woman in front refused to help us but instead helps another person who came in after us we asked for service to which she replies; “but he was first” we then spoke to another employee but got a blank stare instead of service. Best part is that would have been the first time ever that we would have bought from them