AM
Ayanda M

1 reviews | Active since Oct 2015

25 Oct 2015, 18:51

HORRIBLE SERVICE

On Thursday morning 22/10/2015, I purchased a chicken and mayonnaise sandwich from the breakfast menu at KFC on Pine street, I waited for over 20min for the sandwich, patrons who came in after me, received their food before me and I was still waiting, I eventually do receive my order. But when I take a bite I realise that the mayonnaise was in fact smeared on the bread, and there was no chicken. The attitude I received when returning the sandwich was that of absolute carelessness. I was able to receive my money back but something really needs to be done about the staff in that KFC, from the manager all the way down, their attitude towards customers is pathetic. Lost a customer in me, and a few of my colleagues.

0
Replies (1)
KFC
KFC's reply26 Oct 2015, 09:24
Official
Hello AyoMpili,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***