Horrible food and service

we visit KFC quite often we always buy the same meal. no different this time. we ordered treat your family 8 piece with 2x mash side and 1x Burger side. the Mash was burnt the chicken oily and you pay for large chips but get maybe half a box making our whole meal unpleasant. disgusted as this is not the first time we have had issues at this branch. previously we had feathers on the chicken and twice we got home and the order was incomplete. we always complained at the branch and all they would say is sorry. this time i had enough and complained on their website logged a formal complaint with KFC. I logged a complaint on Friday 24.07.2015 and until this day i have had no response. this is unacceptable from a well known food brand. I once complained with Mac donalds and it was not even an hour when both the store manager and regional magare phoned and resolved my query fast and with no fuss. one would expect the same from KFC but alas that seems to not be the case at all. very disgusted in KFC's service in customer complaints, branch service and poor food quality.