Horrible experience from the delivery service department

I'm not even sure if KFC cares about its clients. Looking at the reviews on their website, there is no response or acknowledgement from them. I had ordered food twice through KFC's online delivery service, but unfortunately, I didn't receive my order or a refund. When I spoke to Nomfundo Radebe, the delivery service manager, she didn't seem to care or take the time to listen to my complaints. She didn't show any empathy or sympathy and wasn't helpful at all. In fact, she seemed to lack any skills in resolving customer issues, making her a terrible manager.

Here is my case number that I know nothing will done about it cas ***