Horrible experience

To whom it may concern

Please see below attached screenshot of my order made online on the KFC website.

I had a horrible experience. It was very easy to make the order and payment. And it was very easy for the website to take my money.

Payment was made at 18:12 pm today and was supposed to be delivered by 18:41. So it was almost 18:41 and I went to track my order. I saw that it was on number 2 on the tracking order sequence. It said that a driver has been assigned. Then I also saw an error on the address. So I called the KFC call center to see if maybe the driver was lost. Then the call centre agent put me through to the online department and I was waiting for someone to answer and it ended up going to an automated voice that said that no one is able to answer the phone. Then I called again and spoke to another call center agent, I told her what had happened and she told me to call the branch from where my order was coming from. So then I called them (boskruin branch) and found out that my order was ready and they did not have a driver and that I will need to come and collect my order. So by now I am livid.

I called the KFC call centre again to tell them all this and the call centre agent told me to talk to the manager of KFC when I go to collect my order.

I do not own a car hence why it had to be delivered. Now I had to get an Uber and go to collect my order that was SUPPOSED TO BE DELIVERED to me. That cost me R67. Bare in mind that when I made the order, I had paid R15 for delivery. So I go to the Boskruin KFC and I call the KFC call centre again and I let them talk to the manager. I find out that it's not the restaurant's fault that the order was not delivered, it was the KFC online websites fault. Then the call center agent forces the manager to refund me R50 which the manager(khetiwe) kindly gives me.

So GET YOUR ACT TOGETHER! You cost me almost R100 more and a mere R50 is not enough for the horrible experience YOU have given me. Let me say again that it was NOT the restaurants fault at all. It was totally your fault. Let me also say that if I did not query any of this, my family and I would of never received the order and I would be short of R+200. I demand a full refund. Whether you give me a refund or not, this email will be going onto Hello Peter.

Regards,