Horrible experience

Last week Friday i ordered through the kfc website and paid via card and i was told my order would arrive in 30mins and when the time arrived it added another 30minutes until about 9pm when i realized my order wasn't coming and i logged my query via their website and phone which they told me my money would be refunded and I still haven't received any other feedback from Kfc. No apology calls or messages. Just silence instead I got messages saying my food has been delivered and asking me to rate my experience. But i didn't get the food and just want my money back. I'm not going to pay for food i didn't get. If this is how kfc operates than I'm going to take this matter further and as much as R229 seems like nothing to them its still my money.