Horrible experience

<p>On the 11/07/2017 at 14:00 me, my wife and my child went to a KFC next to the Soneike Neighbourhood Centre to try and but two small cones. We then waited 10 minutes before (Zikhona is the lady's name that asissted us at the drive-thru) we were told by Zikhona that the ice cream machine had a problem we need to wait in front. </p> <p> </p> <p>We then waited in front for about 20min but nobody came and explained to us as to what is the progress of the machine or we are not getting the ice cream. The only thing we saw was other clients who came after us leaving with ice cream cones while we were still waiting in the car and yet nobody came out. </p> <p> </p> <p>My wife had to come out and go and asked (Nicole manager on duty )what was happened and she was very rude to my wife and could not even answer her as to why they are not communicating with us and why other clients are leaving with ice creams while we are waiting and these clients came after us. </p> <p> </p> <p> I do not know that if KFC takes preference in race when they service clients as I thought everyone is equal and my money is a good as anyone else. Maybe they undermined us because of what we were buyin but I tend to believe that if even someone is buying something that is worth R1 in your shop compared to someone buying products to the value of R10 000, both clients deserve the same amount of professional service from your shop irrespective of what they are buying. I believe customer service is key to a company like KFC. </p>