MB
Madre B

1 reviews | Active since Jul 2016

23 Jul 2016, 14:30

Horrible customer service

<p>Today I waited an hour in line at the drive through at our local KFC. I watched as about five or ten cars pulled away in front of me and drove away without buying anything. After waiting for ever in line and already getting worked up, I order my phone and when I try to pay the machine kept declining. The person at the drive trough treated me like I didn't have money even though I just went to the atm and knew exactly how much I had left. Anyways after trying my credit card and my husbands card the lady still said it declined. This is really poor service and I will definitely not be going back there. Not only did they lose a lot of customers today due to being slow , they let you wait in line for ever and then don't even tell you their machine is broken.</p>

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Replies (1)
KFC
KFC's reply25 Jul 2016, 07:36
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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