Horrible and unsafe

I used the online system to order food on 26/02/21 around 1800. Arrived at a full/packed store, around 28 – 40 people in the store.

The lady GUGU at the till collected my money and gave me my slip. I always donate a R2 but she did not bother to ask me. There were so many Uber delivery guys in the store, it was unbelievable during this Pandemic how a small store like Maitland would accommodate that many people at once. I noticed you had a page saying you accommodate 25 people at a time but that seemed to be just notice and nothing else.

It seemed like social distancing is something of the past in KFC stores or at least in the Maitland store, check the cameras and you will see what I am talking about. I have made a video myself to highlight this to the authorities. The weirdest thing is, there was not one manager or supervisor to control the amount of customers in the store as the lady at the door just let them keep coming in.

I ended up waiting for a while for my food, after 1 hour has passed and still no food, I went to the front desk to enquire and the lady just looked at me as I was talking a different language, I then told her it is an online order and it should not take that long. My order did not even show on the board anymore. I figured my order was given to another customer by mistake but the staff did not want to acknowledge that. I ended up waiting another 30 mins. I was already dissatisfied by then and just wanted to leave for home. I eventually got the food, not even an apology or anything from anyone, still no manager or Supervisor at this point.

I took the food and left and when I got home a few things was missing from my order and was too late to go back to the store.

The moral of the story is that I was not safe in your store knowing that there was no protocols followed for Covid 19 and that our safety is at risk by you not having enough protocols in place to ensure we will stay safe. The staff itself is wearing their masks under the noses and they do not encourage the customers to wear the masks correctly too.

I feel that you need to rectify this, I do not want money from you but I feel you need to make up for my time and inconvenience, most importantly my safety was compromised.