Horrible and sick

On the 24/09/2018 heritage day. I and my wife experienced the worse type of customer services boarder lining on ******. The time of the incident was just so after 19.00 the evening. We went up to the cashier and placed a order for a family meal which consisted in 8 pieces of chicken chips and sides. The cashier then explained there would be a waiting period of 15 min. We then agreed to wait and paid the cashier in return she then gave me a slip. We waited the 15 min and this is where everything just went wrong. During this time there was a trainee manager or supervisor busy with the order screen as the orders came in she would remove them from the screen clicking clear. During time we were waiting total of 4 customers came in and other people waiting in the line. First customer that came after me ordered 15 pieces of chicken and the trainee Supervisor asked for their slip checked the number went to the back and not even 5 min she called them to the counter and they received their order the same with the second customer that ordered a 6 piece of chicken same thing she called them to the counter and went to the back and 2 min later their order was given so the total of chicken is 21 pieces in total and the sad part is both these people came after me and we waited 15 min at this time I then went to the counter and asked what is going on. Anthea the name of the trainee supervisor/manager then responded that my order is not done and I have to wait other 15 mini then asked about the 21 pieces that she just gave to two different people she then just brushed it off I then asked the cashier what is going on here and this is unfair when the trainee manager Anthea then realized I was not going to let it go she then instructed the cashier to cancel my order and give back my money at this stage I was upset and could not believe what was going on I asked for the manager. Anthea then went to the back had a long discussion with the people at the back and no one came to the front I then asked the cashier what is going on her responds was that the manager of the store does not want to come to the front and there is really nothing she can do about it. If it was not for the lady working on the floor during this time that went to the back and speak to the shops manager we would not have had the opportunity to address the matter. When I explained what happened the Manager rep**** and stated that Anthea the Trainee manager told her that there was no chicken to give and that we were going on cause of the waiting period. This was not the case at all. When we gave our side of the story the manger then said she will deal with the matter. Honestly I don’t feel hopeful after all this played out the order was cancelled and we wasted 30 min of our time. I wanted to log a complain on the KFC website however the manager of the store was very clever to ask for the slip and she stated order can’t be cancelled unless they have the slip. Luckily for me we recorded the whole incident. WHAT IS REALLY SAD IS THAT THIS TYPE OF BEHAVIOUR IS STILL HAPPENING THE ONLY DIFFERENTS BETWEEN THE TWO PEOPLE THAT WAS HELPED BEFORE IS THAT THEY WERE BLACK AND I WAS COLORED. Now I have not released the video cause I want a proper responds to this matter but if I get no joy out of this I will expose KFC MITCHELL PLAIN INSIDE STORE FOR THE POOR BEHAVIOR OF ONE PERSON. I WOULD LIKE TO THANK THE CASHIER AND THE LADY THAT WAS WORKING ON THE FLOOR FOR THE ASSISTANCE BUT AS FOR THE TRAINEE MANAGER/SUPERVISOR AND HER BEHAVIOR UNEXCEPTIONABLE AS FOR THE MANGER I HOPE SHE DOES THE RIGHT THING.