Horrible and pathetic service customer service

Cosmo city shell garage: I ordered food on the KFC app at 17:50 food was supposed to arrive at 18:50 but I waited for the order 2hours outside so the driver cant say they came and there was no one because after the order left the store I went outside on the street. Order kept showing driver is on the way 1min left that time the person on the map is showing to be known malibongwe drive.

I then took my own money and went to the store I didn't even fight when I got there I spoke nicely with staff and explained my issue they ask me to show them the kfc app info and also the details on what I ordered which I did was told to wait they would call uber eats as they use then to deliver I waited and guess what the manager say called me is processing a refund which I didn't ask for I asked for my food looking at the time I ordered and the time he is doing a refund against my request I get told the issue with the delivery does not concern them because the food left the store they have nothing to do with them they deal with walkin customer and not online clients.

Khosilie mphoko requested refund and told me that KFC head office is the one I should be dealing with not them as they are not involved with online clients and the money doesn't come to their kfc.

I left the card I paid with at home, my family will go hungry because people don't want to think if the situation I am in instead they think all I want is the money I guess all clients coming only want money and are not being heard

The manager left us there to see what we do with ourselves we ended up going home at our own cost