TK
Thando K

1 reviews | Active since Jun 2017

04 Jun 2017, 22:27

Horrafic treatment

<p>Today at about 17:24 I was at KFC Tembisa at eliliba section next to engen garage. And I must say I was stunned by the horrific customer service I received there. I got myself turning into a laughing stock for the employees they were on duty at that time. When I tried to ask the cashier servicing me as to what was funny she carried on laughing and ignored me. Never have I felt so hurt, embassessed and humiliated at the same time by people who know the rules of costumer service but choose to turn a blind eye. And this is not the first time that I actually encounter problems with the employees there, usually its either they have attitude or shout at you. And I personally think its unprofessional for a manager to keep apologising but no action is taken against such terrible service since it has become a hobby to these employees, hence they feel the need to keep disrespecting customers in such a hurtful manner. And am furious and feel the need not to step foot at KFC again. I therefore demand a written apology from the manger signed by every employee that was on duty at 17:24 on the 4th of June 2017 sent straight to my email. Cause should this be a way in which they practice customer service then I will never step foot at KFC again and hence I will raise awareness as to how KFC treats their customers. I still feel I was ill- treated and devastated and therefore hold KFC accountable. </p>

0
Replies (1)
KFC
KFC's reply05 Jun 2017, 12:16
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

***

Best regards,