Health & Safety Incident Not Reported

On 8 August 2018, at about 17h00, my husband went to KFC Ormonde Shopping Centre. As he came out and stepped off the rubber mat on the sloped entrance, he slipped on the tiles and fell. He fell so hard that he was out of breath. After a few minutes he managed to get up. Only one of the staff members came to assist him. The manager kept on ignoring him until he made a fuss and she eventually attended to him. He went to the entrance and felt that the tiles were extremely slippery. He had non-slip shoes on. The manager then asked the ladies to wash the floor and said they use a polish on the tiles. The manager, Ntanga, did not ask if he was okay, nor did she report the incident. He went to the doctor and was booked off for 13 days. He had a neck and shoulder injury as well as a concussion and his organs were hurt. I logged a call with KFC on 13 Aug 2018 (Case Number: CAS-390297-R4R4C8) and also contacted KFC Ormonde Shopping Centre on 13 Aug 2018. I spoke with Marilene who said she will report the incident to her manager and they will contact me. Till today nobody has phoned me since. Someone attending to the Case, phoned me on 17 Aug asking if someone from the franchise phoned me and I said no, I cannot recall the lady's name, but she said she will ensure someone phones me. Yet, nothing came from this. I visited the franchise on Sunday, 19 Aug trying to find out what is happening with the report, but again nobody could assist. I truly and honestly feel that it could have turned out worse and I thank God it didn't, however if it was an older person, they would have definitely been hurt more seriously. All we wanted was an apology and some sympathy, however it seems that the employers of KFC is just there to do a job and not care about the customers who actually ensures that KFC exists. As a health and safety officer myself, it is also clear that the staff did not feel like doing their job and report the incident.