Hartbee****rt pathetic service

I am honestly so sick and tired of the bad service from your Hartbee****rt branch. I really love your chicken but I will not support you any longer thanks to the pathetic service I get ALL THE TIME!

I used to buy from KFC everyday as I am a sales rep and its convenient to use the drive through. But the bad service is coming from a long time ago. I stopped buying KFC for 2 years and to my regret started again.

Yesterday I went to the drive through and waited at the speaker box for about 3- 5 mins. Now, I am used to that so that didnt bother me too much, even though its the only fast food franchise in SA that makes you wait that long. Then I placed my order and waited a further 10 to 15 mins in line.

By the time I got to the last window to pay and collect, the lady (her name starts with an M and I cannot remember it. Its an African lady and name) looked at me and said: ' one wings box and cup coke' I said : yes thanks She then left for a few seconds and then came back saying: ' One chicken lunch box and cup coke..' I said: 'no its a wings lunch box' so she said: 'may I suggest chicken pieces instead' so I said no thanks I want the wings'

She then gave a huge sigh and and kept on staring at me with an angry look like I did something wrong. I asked: 'whats wrong?' And she said: ' but we dont have wings sir and we still have to make them I didnt know,' so I gave her my R100 note and said: 'so can I pay so long ?" and she said with another sigh: 'but sir it is still going to take 10mins to make them.' So obviously very annoyed about how she handled it and for already waiting so long in line, I called the manager whos name is Dinah. She took about 2 mins to get there. And when I explained the situation to her and how unhappy i have become, she didnt know what to say and just had a grin on her face. They refused to take my money so I drove off. This is the 3 rd time in about 3 months that I drove off without buying anything.

My question to KFC is: why didnt they start making the wings while I was waiting for 15mins in line? Why does she come with an angle instead of asking me to wait in the parking lot like they have done many times? Why does she try to BS me by pretending to mistakenly give me a normal lunch box?

This is not an isolated insident. Similar and different incidents happen regularly!

A while ago the same lady was shouting at her friend in the road while I was at the window waiting to pay. She didnt great me or talk to me just kept on shouting to a point where I asked her if she noticed I was there? She then just laughed at me.

But this is the norm, whenever the service is bad, its always the same people on duty. And when there is a complaint they have a no care attitude or laugh at you.

Numerous times I buy family meals only to come home and find there is no chilli salt in the bag or worse something that was ordered and charged that is missing. Like 6 wings in stead of 8. Or a missing burger.

The service is very slow and one is guaranteed to find a queue at any time of the day.

Not to mention the annoying upselling techniques whereby they try to confuse you by adding large chips or bottle colddrinks to your combo. But Im sure this is your fault.

It is no wonder that there are so many aggressive videos on social media that happens in KFC parking lots. It is because your staff aggrevates people. One really need to be super patient to buy from you guys. That should tell you something.

No matter how perfect my day was, I can just go to kfc to ruin it for me.

Now you will probably sent this to the branch who will give it to the useless manager to resolve but she is the reason for the bad service.

I will rather support Mcdonalds.