GREENSTONE MALL KFC DISSAPOINTING SERVICE

I placed my order and waited for over 30 minutes, only to be informed that the kitchen had made a mistake with my order. When I requested a refund, I was made to wait even longer, as the staff seemed hesitant to process the refund immediately. To make matters worse, the manager who eventually intervened did not offer any form of apology. She simply overrode the system to process my refund without acknowledging the inconvenience caused.

I am very disappointed with the level of service, and the lack of customer care was extremely frustrating. Waiting for such a long time for both my meal and my refund, coupled with the lack of any form of apology from the management, is unacceptable.