Greatest way to resolve issues.

I once had a complaint about a meal I had bought at KFC by Goldfields Mall. I sent the complaint to KFC via Facebook. A day after I got a call from KFC asking about the issue. I was told someone would be in touch with me.

I then got in with Schalk N. who really took the time to understand the issue and promised me that it was a mistake that they would ensure that it would never happen.

I have been a customer of KFC Goldfields Mall for over 10 years. I have never had an issue with this branch before. The reason for this compliment is to express my gratitude how happy I am how KFC and it's employees went an extra mile to resolve this issue. I wish a lot of businesses could learn a thing or two from KFC's customer service.

Thank you KFC, keep it up.