Good day not only was i cheated by kfc by not giving me what i paid for they didn't even bother to refund my money for the poor food quality and my mini loaf that I paid for but did not receive

Good day not only was i cheated by kfc by not giving me what i paid for they didn't even bother to refund my money for the poor food quality and my mini loaf that I paid for but did not receive. They called emailed to date no feedback i must be the one running behind them. What makes a store manager so busy to call a customer that they wronged sies. what makes it even worse is this , they gave us bad service as we entered the store , they kept saying we are closing at 8pm and the manager and the cashier kept saying is we only have 36 pieces of chicken , you cant order anything else . I ordered just that 5 piece chicken and a mini loaf do you think they bothered to give me my meal as i ordered NO , they ****** me of the mini loaf that i paid for and their chicken was over cooked as they were busy telling customers they are closing . we had 15 min to order .