George Courtney Street managers need better training

I decided to use the online ordering site for kfc for the first time and go for the option of buy 3 burgers and get 1 extra special. On this I decided to take two of the specials which should mean a total of 8 burgers as the slip would read 2 X 3+1 free rounders. Unfortunately to the staff and even management who you would expect to be able to understand a simple order decided that the free rounders was meant to stand alone as only 1 free burger for both specials so only presented 7 rounders . Arrogantly proclaiming that the way they read it was the right way and I should order them separately to make it easier for them to understand. Unfortunately having to deal with this level of inability to comprehend the easy format the order come through in and have to argue with a manager to explain how it works shows the standard to what KFC holds when hiring staff. Eventually they gave us the outstanding burger only to tel us they we need to order it differently as the fault was on our end for not knowing how the orders get printed out. Reading it though it's not rocket science and doesn't even need a basic matric to understand. Reluctantly the following night I decided to order 2 of their 20 wing combos from Mr D food delivery thinking that they would be easier to deal with. Only this time to have 1 of the combos arrive so only receiving half of my order. Fortunately the driver was able to go back and sort out the order with KFC and correct it. I am highly disappointed in the response given from a manager that you would expect to have a little more ability to understand and correct orders that are wrong rather than blaming the website and clients for inputting it wrong. Perhaps the standards on hiring staff especially managers should be raised just a bit.