1 reviews | Active since Jul 2015
GAVE ME WRONG ORDER / BAD ATTITUDE / LETHARGIC
This was the last time I've used them, probably the last time I'm going to KFC again. Arrived at around 17:50 on Saturday 12 December to order 8 Piece Streetwise feast.<br> Nonhlanha who took my order seemed preoccupied and lethargic...the other staff looked the same.<br> She produced the order after 10 minutes. Got home 15 minutes later and unpacked the chicken for my family to enjoy I found there were only 6 pieces of Chicken. This is NOT the FIRST TIME this has happened to me at this branch. On October 16th I ordered a Streetwise 5 and 2 orders of dunked wings and got shorted by 1 pack of dunked wings. I didn't bother to drive back because it is too much hassle to get parking again at Musgrave. THIS TIME I DROVE BACK. I was FURIOUS. I Paid another R10 parking because there is a flat fee after 6:30. The manageres on duty was just like her staff. Didn't even smile. Nonhlanhla was hiding in the back and I showed her the chicken and my slip. She took the slip, looked at it and crushed it in her hand and said \i'm sorry i'm coming now". 10 minutes later she produced the correct order and said with almost lethargy there was 1 piece extra chicken. I got home and 3 pieces were burnt on the side"""
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Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
