Gaap system not linked to online purchases.

I am once again disappointed with KFC, this time with the Meadowdale branch.

Yesterday, I purchased 8 x Streetwise 2 meals for my team at work. While driving back, I noticed that no slip was included. I contacted the store and spoke to Nthabiseng, who confirmed that they would print the slip for me and that I could collect it later. I informed her that I wouldn’t be able to return the same day and would come in the next morning before 08h00.

This morning, at 07h06, I went to the store and spoke to Kgaugelo, who went to the back office but couldn’t find my slip. By 07h20, she said she was still looking for it. I left and followed up again at 09h14. She said she would call me back, and at 09h19 she phoned asking me to come collect the slip.

When I arrived, they gave me the same email order confirmation I already had. I explained that I needed the proper printed slip that Nthabiseng had referred to, but they still could not find it.

What I’ve learned is that they cannot reprint an online order slip the following day, which is exactly why I requested it to be printed yesterday.

I need this matter resolved as soon as possible, with no excuses, please!