FUSTRATED

I AM VERY DISAPPOINTED WITH THE SERVICE FROM KFC, I USED THE KFC APP TO ORDER A 8 PIECE FAMILY TREAT. THE APP AUTOMATICALLY SELECTED KFC MEREBANK TO DELIVER ON THE APP IT SAID ETA IS 17:50 I PLACED THE ORDER AT 17H00 I LIVE IN MEREBANK AREA I COULD NOT UNDERSTAND WHY IT WOULD TAKE ONE HOUR TO GET TO ME SO I WAITED THAT TIME PASSED AND THE ETA CHANGED TO 18:30 I CALLED KFC MEREBANK AND ASKED THEM WHAT IS THE DELAY THEY SAID THAT BECAUSE I ORDERED ONLINE IT'S DIFFERENT AND THEY CNT GET HOLD OF THEM DRIVER THEY CONFIRMED THAT MY ORDER WAS IN THE STORE PACKED SO THEN CALLED THE CALL CENTER AND THAT WAS OF NO HELP BECAUSE THE LADY HAD NO VALID REASON WHY MY ORDER WAS DELAYED SHE COULD NOT GIVE ME A SET TIME FOR MY FOOD TO BE DELIVERED.ALL SHE COULD SAY IS THAT THE IT'S BUSY BECAUSE IT'S MONTH END .I TOLD HER THAT I AM VERY DISAPPOINTED WITH THIS SERVICE.. AT 19H00 I GOT 6 SMS AMS 6 EMAILS TO SAY MY ORDER WAS CANCELED BECAUSE NO DRIVER IS AVAILABLE.. MY HUSBAND TOOK A DRIVER TO KFC MEREBANK HE SAW 3 DRIVERS PARKED OUTSIDE PLAYING ON THEY PHONES...THIS SERVICE DOESN'T EVEN DESERVE ONE STAR BUT IT WASN'T ALLOWING ME TO PASS WITHOUT RATING IT....KFC SERVICE IS GONE TERRIBLE THEY DON'T FRY THE CHICKEN PROPERLY, THE LAAT TIME WE ORDERED SOME ITEMS WAS MISSING IT WAS LATE I COULDN'T GP BACK TO THE STORE.