FURIOUS CUSTOMER

MY ORDER WAS CHARGED BUT NOT DELIVERED TO ME AND MY COLLEGUES USIING THE ONLINE DELIVERY OPTION ON YOUR SITE. I EVEN GOT AN SMS SAYING MY FOOD IS DELIVERD . I IMMEDIATELY CALLED THE CUSTOMER CARE AND THE CONSULTANT APOLOGISED AND DID SAY THE MONEY WOULD REFLECT AFTER 3 DAYS. I CALLED IN AFTER 3 DAYS AND THE GUY TOLD ME AGAIN IT IS NOW PROCESSED BUT NOTHING. I CALLED IN TODAY 8 NOVEMBER 2021 THE GUY TOLD ME TO HOLD AND THEN ENDED THE CALL.