TH
Tanya H

1 reviews | Active since May 2016

24 May 2016, 09:29

FULL PRICE HALF THE VALUE

<p>I ORDERED A LARGE POPS. WHEN I GOT TO THE OFFICE I SAW THAT MY LARGE POPS WAS HALF!!</p> <p>I ALWAYS BUY THE POPS, BUT HIGHLY DISAPPOINTED THIS TIME AROUND.</p> <p>NOT HAPPY AT ALL.......</p> <p>KFC SANTUARY<br />10:28<br />24/05/16<br />DOC# IN0043T***</p> <p> </p>

0
Replies (2)
KFC
KFC's reply27 May 2016, 08:07
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,

TH
Tanya H's update06 Jun 2016, 09:34
Reviewer Update

I have not had any contact from anyone at KFC. Other than the email requesting my number. I rep**** but no one phoned. After that I have send another 2 emails, but no reply at all. Your customer service is shocking! It has been 15 days since my complaint with NO feedback. Turn around time for a customer complaint should be 48 hours?? If it is priority could you make SOME effort with this complaint. I am really disappointed in the way you handle your complaints.