Full marks on service recovery

Item: KFC
Rating: 5
Author: Colleen A

I ordered a few meals in the drive thru today and upon arriving home, I real used that one meal was missing. I called the store and was put through to Daisy the store manager. Her tone and approach was outstanding! She arranged for me to collect a larger portion of wings as it was their error. Hats off to Daisy for putting the customer first.

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Replies (1)

KFC's replyOfficial

12 Mar 2015, 09:06

Hello reya,

Thank you for your communication about the customer service received.

We really appreciate this feedback and hope you have many happy return visits to our stores.

Your comments have been brought to the attention of senior management responsible.

We value you as a KFC customer and are committed to improve continually our service levels.

Kind Regards,

The KFC Team

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KFC's reply12 Mar 2015, 09:06

Official