Frustrating Services from KFC Customer Care

Pathetic services we are getting from ***. The customer service consultants don't follow-up with customers that are having problems with Online Orders.

I have had 2 Super Sunday Deals that I ordered on-line and been calling the customer care for refund but i had no Joy at all. Their Customer Service line is line is really not doing the most for us as customers "Especially Online Customers" At this moment am sitting with a voucher that is not redeemable and the customer service is "Thokozani" is telling me to go to the franchise store and ask the store manager to call them so they can issue another voucher. Like I'm an Online customer and don't have time to drive to the store, I prefer Online ordering because it's much safe and very convenient for me. KFC Customer Service has no employees that brings Solution to Problems. They just frustrate you more that the frustration you have.