FRUSTRATED WITH PATHETIC KFC CUSTOMER SERVICE

I purchased a R150 KFC voucher for an indigent family on 18 November 2023. The voucher was NEVER received by the recipient. So I forwarded proof of payment and proof of the voucher to recipient. I thought this would be proof enough to redeem. However, it was not so. I have called, emailed about 8 times, spoken to several agents. To no avail. They insist I used the voucher. They cannot give me details of the store it was used. The time, date indicates the time that I PURCHASED the voucher. I am frustrated to say the least. It’s costing me to make the calls. Disgusted with KFC SOUTH AFRICA. Their online forms do not work. The contact email for the voucher (Neeshalen), does not work. Damn frustrating.