Frustrated on service and quality of food

<p>Good afternoon,</p> <p> </p> <p>The attached message was sent to your Customer Service Complaints e-mail on 12 July 2017 at 12h00. Nobody had since rep**** to my e-mail not even a phone call.</p> <p> </p> <p>11 July 2017 will be the last time that I have gone to KFC N1 City. I phoned the store on 17 July 2017 to request an e-mail address, spoke to Thandiswa, Manager on duty and asked her the e-mail address.</p> <p> </p> <p>It sounded as if she was in a hurry. I could not hear what she was saying. After 3 times I actually asked her whether she speaks to all customers in that matter, she just said “Well you cannot hear what I am saying”.</p> <p> </p> <p>I am frustrated at the fact that I just want service and good warm quality food but not sure whether this will ever happen at N1 City. 6 days have lapse since my complaint but not responses are received.</p> <p> </p> <p>It this is the way you treat your customers then I actually do not want to be a customer. The quality of your service as well as the food received is not up to standard.</p> <p> </p> <p>A few months ago we as a family decided not to go to KFC N1 City ever again, because the service was really not up to standard.</p> <p> </p> <p>After months we decided to purchase take aways tonight (12/7/2017). We were 3rd in the queue. This was just past 19h00. The attendant was not friendly, at all, which is fine, maybe he was tired. I wouldn’t know.</p> <p> </p> <p>We ordered and paid (±R230). At the collection counter we found that the order was not right. We were told by the attendant that we should park and she will help us immediately.</p> <p> </p> <p>My son went into the KFC and needless to say she was nowhere to be found. He waited 10 min for the food and paid for it.</p> <p> </p> <p>At home, 5 min, from KFC I found that my double crunch burger was COLD and not even neatly placed on the roll. We paid for cold meal!!!</p> <p> </p> <p>The 4 zinger wings’ skin was not even covered by the famous Colonel spice, which was a disappointment</p> <p> </p> <p>C A van der Merwe</p> <p> ********** 460</p>