1 reviews | Active since Apr 2015
Frustrated and disapointed
I visited KFC in Eersteriver on Thursday evening to get food for my family to eat on the way to our weekend getaway, but I was sadly disappointed with the decision that I made. Upon arrival the place was already packed, however, I patiently waited for our order having been a manager for a couple of years in a customer service environment myself. I ordered a double crunch burger, 2x Streetwise two meals with an extra piece and 3 Snack burgers, however, instead when we stopped halfway to our destination I only received 2 Streetwise 2 meals (no extra piece), 3 Snack burgers and a normal crunch burger! The Crunch burger had a ridiculously small chicken fillet on which didn't even cover half the roll!!! I'm not a customer complains, however, when order something I expect to get just that, this incident ensured our family trip started out on a very unpleasant note. There has been a couple of instances at different branches where the person assisting me has gotten the order either wrong or even left an article out for which I paid, however after this I'm definitely not simply keeping quiet and accepting it.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
