Frustrated

I made a purchase on the KFC online app on the 22/07/2021. Made the payment and order was accepted for the Ballito branch. Received the notification on the app to pick up my order by 18:30. I drove all the way to Ballito from Stanger. Reached there at 17:30 only to find the store closed. Called the customer care on Friday 23/07/2021 to lodge a complaint. Was assisted by a lovely lady Luka who promised to escalate and follow up. I received a call later that afternoon from another customer care agent to inform me that the store will follow up. I received a call form the Branch on Saturday to say i should call at the store to pick up my order. I informed the lady Yolanda that i was not from Ballito and requested a refund. She asked for banking details which i provided. She informed me that the refund will be processed. No further contact. I call in on the 28/07/2021 to follow up since i did not receive the refund, only to be told that i need to call in personally at the store with my bank statement . I informed her again that I am not from Ballito and will contact Customer care for asssitance. I asked her why i was not informed of this prior to my calling in. She informed me that she was on leave. I call customer care today 29/07/2021 . Spoke to Ntombi who will now follow up on my query. How frustrating is this that an online order is taken for the branch when they have been closed for a few days prior whereas the other branches had their stores closed off on the app. This was a total inconvenience and to further inconvenience no refund or process of feedback to date.