1 reviews | Active since Apr 2017

06 Apr 2017, 11:14

Foul foul service

<p>I've had 5 bad experiences at 3 different branches of KFC. While visiting in mdrand we ordered KFC on our way home. We live approx 30km away. We got home only to discover that we have half our order. I called the store and they wanted us to drive 30km back to fetch the balance. KFC on Bramfischer in Randburg is absolutely disgusting the first incident was they had no ice cream and no chips. We were told that we could replace the chips with amash and gravy. I got to the drive thru window to pay and was told that the card machine is not working please come into the store. I did not want to hold up the drive thru and informed them that I would go to the ATM in the parking lot. I came back to the store to pay and was told that my order was cancelled. Eventually I was given my order only to get home and find that the order was incomplete. KFC in Linden the first incident we ordered via the drive thru and we were told that there was no chicken. NO CHICKEN IN A CHICKEN OUTLET!!!!! The 2nd incident they had no dunked wings . The store management always invite u back but the lack of service continues. I called the customer care line to be told very rudely that someone will contact you within 72 hours. They will not put you through or give u contact details for head office. I was contacted by head office but nothing has been resolved. I am going to publish this on social media and start an anti KFC campaign. The KFC FB page is inundated with complaints. When are they going to make a change. </p>

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Replies (1)
KFC
KFC's reply06 Apr 2017, 14:58
Official

Thank you for taking the time to correspond with the KFC Customer Care.

Please note that we will be in contact soon.

Kind Regards

KFC Customer Care

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