cS
clement S

1 reviews | Active since Nov 2013

17 Jun 2015, 09:40

Forgotten order

Recently I went to KFC in Parow voortrekker road next to Allies butchery and made use of the drive thru which in the rest of the world is an express way of getting what you want and leaving , when we finally got to the order window after a good half and hour we were told to wait between 5-10 minutes for our order which already got to me cause you should always have enough for your capacity expected. Once we left the drive thru we parked in the parking area as requested and stood there for heaven knows how long I lost track of time and finally decided to go inside and gave the ladies my slip the apparently forgot about this order and quickly ran to make up the contents of it what really got to me was when I got home it was all the wrong stuff that was given and I refused to return so I'm bring this to your attention to take note off.

0
Replies (1)
KFC
KFC's reply17 Jun 2015, 10:56
Official
Hello clemie28,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,