Food not delivered

I ordered food from kfc diepkloof zone 6 order number Nokwanda***2 and my food was not delivered. I received an sms saying the driver is outside I should go to the driver I went outside and there was nothing. I waited for a few minutes then I received an sms saying food delivered enjoy. When I contacted the call centre they told me don’t worry the driver will call you when he is there. I went back inside and when I logged onto the kfc I was asked to rate my delivery experience which I thought was retarded as I hadn’t received anything. When I spoke to someone from support all he could say was sorry. I am beyond annoyed. I am left with no meal and I’m told I have to wait 7 days for my refund which is bull****. The error was not my fault and therefore I shouldn’t have to suffer because of someone else’s error. It really puzzles me how kfc drivers just drop off orders at random houses without confirming names of customers. I am annoyed I want my money!!!!