#Fingerlickinservice

<p>Enterd KFC Phoenix Plaza at 22:54. Stood in line and eventually placed my order at 23:02. I waited for 20 minutes and still no food. Seems as though I wasn't the only one waiting . I started to complain and at 25 minutes we were then told it is still another 8 minutes for wings. SO does KFC expect their customers to wait for over 30 minutes for food? Nandos, Barcelos nor any other fast food restaurant makes their customers wait that long. If in the UNSUAL event that there is a delay, they advise the customers at Point of Sale that there is a delay and the customer can make a decision on whether to wait or leave.</p> <p> </p> <p>I was so ****ed off that I did not want to wait for the food and wanted a refund. What a task that seemed to be. Took another 15 minutes and me getting absolutely irate to get that done.</p> <p> </p> <p>I am a Dispute Resolution Manager for a large telecommunications company and deal with issues daily relating to service. I have learnt the best ways to deal with these issues when the script is flipped on me is to do what my customers do. They have really thought me some really effective methods of complaining however I will provide KFC with the right of reply prior to me beginning this.</p> <p><br />Lets see what happens</p> <p><br />#Fingerlickinservice</p>