Filthy, Poor and Insulting Service

<p>I write this complaint in disgust as I have been a loyal customer of the Newlands West KFC ever since it opened its doors. Yesterday (16 June 2016) at 6:58pm I called the KFC call center to place an order for delivery. The lady that took my orderadvised that it will be ready in 45-60 minutes. At 20:13 my order had not yet arrived so I called the restaurant directly to find out what the hold up was as I stay 10 minutes from the restaurant. I was then told that the motor bike had a break down and was on his way. I asked the lady why didnt they call to inform me of this information as when the order was taken they took my number so she said "sorry". The delivery guy arrived at 20:45 this is almost 2 hours later, aside from that it was insulting for him to hand over an order that is in an appalling state the coleslaw was emptied into the packet, meat was not in the proper wrappings. The state in which the food was not close to the proper standards of KFC. After waiting for so long I had to get such a filthy service. I took my own time to travel to the KFC to lay a complaint. The manager on duty Simpiwe, firstly doesnt have management qualities, I work in the service industry and I know the kind of service that a customer should be given especially when they are paying to recieve that service. All he could say to my compliant is "SORRY" with no explanation whatsoever. Then he offered to give me the same order with only the big packet changed but same meat!!. This is very poor service and I am utterly disgusted and will definately make sure that more people are aware of the poor service and filthy habits of this restaurant.</p>