Fast Food, No! More Like Slow Food and Poor Service.

KFC Water Glen Mall, Pretoria East South Africa 26th February 2018

I've been accommodating before with regards to the poor service I've received at this specific KFC branch, but I have reached my limit.

The whole point of a fast food outlet is to provide food in a reasonably short time period. However to wait for over 20 minutes for 8 pieces of chicken, chips and 3 sides is quite ridiculous.

I placed my order at 19h20 and only received my food at 19h44, without apology or even concern for having waited so long. Approximately 6 other customers joined me in the fast before receiving our food, some having waited longer than myself.

There were 3 customers that came in and stood for 10 minutes, waiting to be served, all 3 having left because no one came to the counter to help them.

Don't get me wrong, most KFC outlets provide excellent service, however this one is ruining that reputation.

I do have photographic evidence of my slip and the time I received my food.

KFC, please do something to rectify this.