Far From Finger Licking Good

<p>Dear KFC,</p> <p>Last night I received shocking service at the KFC just outside Waterstone Mall. </p> <p>We went through the drive thru and paid at counter 1. When we when arrived at counter 2 to pick up our order we were told that there were no zinger fillets available- they were in the oven and would be ready in 6 minutes. We were asked to park in the disabled bay just opposite counter 2. We waited 6 mins and then after patiently waiting for another 15 minutes we were forced to go inside to find out what was causing the delay.</p> <p>Interestingly, there were no long queues as we had imagined, only other disgruntled patrons querying their delayed and or wrong orders. In trying to provide an explanation about the delays and mistakes one staff member mentioned that most staff had been working a double shift...</p> <p>We eventually got our order.</p> <p>As if the long wait for the food was wasn't enough, the quality of the food was shocking... The chicken was hard, cold and tasted old. It gets better- the twister we ordered only had 2 tiny pieces of chicken. Pity this site is not allowing me to attach the picture as proof. </p> <p>All this despite having to wait for fresh chicken that was apparently being prepared!</p> <p> </p> <p>This isn't the first time that I've experienced sub-standard service from this KFC. I've tried a number of them in most of the provinces but KFC nearby Waterstone Mall wins the award for being the worst of the lot.</p> <p> </p> <p>This did not even have a chance to leave a bad taste in my mouth as it was inedible and went straight into the bin. </p> <p> </p> <p>KFC, you should be paying more attention to the people to whom you sell your franchises.</p>