False and ill- treatment

KFC customer care has zero intention to resolve customers queries. I bought a fiesta meal at kfc Bronkhorstspruit on the 27th April late in the evening around 8pm using their kiosk machine and once that done I waited for my order which took longer than normal at most kfc's. I went over to the counter to collect and seemingly the staff was reluctant to call my number or even give me my order and as a result when I got home 10km away from the store and I realized that I was short packed with 2 mini loafs. I reported my query online with kfc and a guy by the name of Lehlogonolo Ramogale gave me a call two days later saying kfc is apologizing about the incident and a replacement meal will be offered together with the 2 mini loafs. Lehlogonolo said I should visit the store at my earliest convenience and the store will have his instruction and I did on the day of the call only to find out the store knows nothing about the call I received from Lehlogonolo and insist that there's no such a thing as a meal replacement. when Lehlogonolo was called he said he meant the 2 mini loafs i was short packed with as a meal replacement..... My question..... what was being replaced exactly? my mini loafs? cause they never gave me them initially.....therefore you cannot replace something you never issued before. I have the email that states the replacement meal but I was treated as an illiterate and kfc customer care has the decency to ask me complete a survey after such ill treatment.