False Adverti*****t with no public notice.

I am totally appaulled by what I have experienced today KFC located in the western cape.

KFC was running a Vodapay exclusive free deal through the Vodapay (Vodacom ) app, this was a 9 piece chicken bucket for R0.00 .

I decided to purchase a buddy cool-drink and add the free deal to my order, everything went through successfully I even received a text confirming this as well as a email stating that my order is ready for collection .

I who do not own a car or any sort of transport asset had to book at uber back and forth just to find out that there was a glitch with the app and they could not assist me .

I am extremely appalled by the customer service as per the till operator nor the manager had the decency to apologise for the matter. KFC has not even had the decency to write a letter publicly to express this fault . I'm really not happy. I'm writing this because I feel that I need to be compensated in some way due to the fact that no right communication was provided due to this fault . I want my money back that I have used to drive to KFC via an uber and back , for my time and the stress caused seeing that I struggle from mental health. This was a terrific experience. I request on KFC to open up a complaint and provide me with a complaint reference number. If I do not receive any reply I would be forced to contact the ombudsman and take this further.

If you need more proof , I am happy to forward you the information .

regards. Joshua. .