YM
Yvonne M

1 reviews | Active since Feb 2016

09 Feb 2016, 15:38

false advertising

it was saturday the 6th of February 2016 around 13:00, my cousin and our kids went to KFC, Akasia branch and we went by the drive-through, we ordered 1 kiddies meal and one box master. On the menu drive through board was a message that read \we don't offer toys anymore with our kiddies meal, only treats\". We got to the paying point and collection point. we were served by a lady her name was Christinah, she gave us our order and we asked what are we getting in terms of the treats that will replace the toy. She immediately left her point to go inside of the KFC and we heard her speaking to her colleagues about our request, she came back and told us that they (KFC no longer serve that as the message on the board was from 2 years back) so we told her about false advertising and about the consumer act and she rudely responded by saying that KFC Akasia is a franchise on it's own and they don't follow all the KFC rules and regulations, and also that we are not regular eaters of KFC because we would have known that the message was old. we told her that we will report the matter and we asked her for to confirm her name, she told us that it's Tebogo even though her badge said Christinah."

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Replies (1)
KFC
KFC's reply12 Feb 2016, 10:53
Official
Hello Yvonne81,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,