C`S
Chantelle ` Serfontein

1 reviews | Active since Nov 2015

25 Jan 2016, 13:58

False advertising

On Saturday my family and I went to Strand KFC. while going through the drive through, I noticed a special and when we approached the window, this was what I ordered. The lady behind the window said they no longer serve this special. I was very upset as how can you advertise something which is no longer available. the shift manager also came along being very rude saying that I can not order the special as it has expired (nowhere on the menu board did it have an expiry date). I had to make 2 phone calls from my personal phone to the manager who was not in the shop as the shift manager refused to let me use his phone or phone him himself. After the second call only did the manager say that we should get it at the advertised price. <br> <br> I was sitting in the drive through lane for more than half an hour. the people behind me got frustrated and taking out their anger on my which is unfair. The service is horrible at this KFC and i expect an apology from the owner and the shift manager as this is not acceptable. I<br> <br> If you advertise something you need to be able to supply it.

0
Replies (1)
KFC
KFC's reply26 Jan 2016, 11:55
Official
Hello chantz_serfie,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,