Failure to deliver ordered food

On Saturday evening 26/03/2016 we ordered 3 21 piece buckets of meat worth R220 each for pick up the next morning. The following day at around 07:50 am we arrived at KFC to pick the meat, only to find out that it was not prepared at all, furthermore none of the staff had knowledge about the order. Freddy, the manager told us the meat will be ready within 8 minutes, which was already an inconvenience. A lady customer who had ordered meat earlier the same morning, came in to pick up a bucket of meat and she was given meat within 5 minutes. They didn't't sympathise with us as the lady customer was given her meat before us, this shows I was not a priority from the beginning, even though I was inconvenienced from the start. We eventually got our meat after 50 minutes. I am deeply disappointed with the service I received, even more in your mangers who were put in charge- lack of communication. Is this the way we should expect to be treated as loyal customers?