Failing to give feedback

On the 24th april,i had an appointment with my brother,he then waited for me at kfc to order some foods,after some few minutes his bag full of clothes was gone.when i get there i spoke to the manager(Tsakane ) reguesting a footage of what happened.she said only technicians can view the footage as she doesnt have access to cameras.she then took my details an promise a feedback on tuesday the 28th.<br> <br> On the 30th i went there again to find out if she got the footage only to find that she was nt on duty.then one of the staff member who remembered the incident took my details as wel an hand them to a manager on duty emmediatly to give them to tsakane.<br> <br> Even today i didnt hear anything from her.that made me realise that they dont care about their customers bt their money.How can one enjoy to eat in a place were he/she's nt save an worried about being ******.what do they do about the safety of their customers.How can a manager make promises she can't keep.how will they know those ****s if they dont attent such complains.<br> <br> Im so highly disappointed cause im a big customer of kfc.